SETYOWATI, Anik; ROCHMAN, Muhammad Machbub. Penerapan Manajemen Penanganan Keluhan Peserta Pelatihan (Studi Kasus Di Pusdiklat Badan Siber dan Sandi Negara ). Cendekia Niaga, [S. l.], v. 5, n. 2, p. 133–143, 2021. Disponível em: https://jurnal.kemendag.go.id/index.php/JCN/article/view/580. Acesso em: 8 dec. 2025.