Nurturing Service-Oriented Organizational Citizenship Behavior Through Inclusive Leadership The Mediating Role Of Employee Work Engagement Among Zillennial Employees In Public Sector Institutions
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Abstract
The increasing dominance of Millennials and Generation Z in the public-sector workforce highlights the need to understand the behavioral dynamics of Zillennials, a micro-generation that blends characteristics of both cohorts. This study examines the influence of inclusive leadership on Service-Oriented Organizational Citizenship Behavior (SO-OCB) and assesses the mediating role of employee work engagement among Zillennial civil servants in Indonesia. Using a quantitative explanatory design, data were collected from 294 respondents through a cross-sectional online survey and analyzed using PLS-SEM (SmartPLS 4). The results show that inclusive leadership positively affects both employee work engagement and SO-OCB, with employee work engagement acting as a significant mediator. The indirect effect of inclusive leadership on SO-OCB via employee work engagement is stronger than the direct effect, underscoring engagement as a central psychological mechanism shaping service-oriented extra-role behavior. These findings align with Social Exchange Theory, suggesting that supportive and participatory leadership fosters reciprocal contributions that enhance public service quality. The study contributes to a growing body of literature on younger public servants and offers practical insights for strengthening leadership practices and engagement strategies in Indonesia’s public institutions
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